CAL-CHING

How can we help?

Support for CAL-CHING Calorie Tracker by Triple J Apps Ltd.

Contact support

Email us with questions, technical issues or feedback.

To help us investigate, include:

Please do not send passwords, payment card details or sensitive health records.

Common questions

How do I set up my profile and weight units?

Open Profile & Settings to enter your sex parameter, age, height and measured weight. Height is shown in centimetres with a feet-and-inches equivalent. Measured weight shows kilograms and pounds. Choose your preferred weight display unit before setting your target weight change and goal duration.

How do I log a meal?

Choose foods from the Restaurant or Foods list and add them to your Meal Cart. Review the items and calorie total. Remove an item with its X button; the estimates update as the cart changes.

Why is activity energy different from my exercise machine?

CAL-CHING can read Active Energy from Apple Health with your permission. A machine or another app may use different information or estimation methods, so the numbers can differ. Check your Health permissions and whether the activity has appeared in Apple Health. You can also record activities manually.

What does the 30-day weight projection mean?

The projection illustrates the model's estimate if a day's calorie balance repeats for 30 days. It is not a guarantee of future weight. Your actual measured weight is recorded separately and is never overwritten by a projection.

Can I add my own exercise?

In Activity, create a custom exercise with a name, reference duration and estimated calories. You can save and edit custom exercises for reuse.

How do I get help with a subscription?

For questions about CAL-CHING Premium or a purchase, email our support team. Do not include payment card details. You can review subscriptions associated with your Apple Account in your device's subscription settings.